|
1.1 |
The problem |
|
1.2 |
Objective |
|
1.3 |
Associated standards and VDA publications |
|
1.4 |
Customer-specific requirements |
|
1.5 |
Limitations |
|
2 |
The reject handling process |
|
2.1 |
General requirements |
|
2.1.1 |
Process owner |
|
2.1.2 |
Timing deadlines |
|
2.1.3 |
Acceptance of the reject |
|
2.1.4 |
Reject document and 8D report |
|
2.2 |
Overview of the entire process |
|
2.3 |
Initiating the reject handling process |
|
2.3.1 |
Process step: "Supply details of complaint to supplier" |
|
2.3.2 |
Process step: "Decide on the use of the goods" |
|
2.3.3 |
Process step: "Provisional check on the complaint" |
|
2.3.4 |
Process step: "Check the investigation method required" |
|
2.4 |
8D-Method |
|
2.4.1 |
Process step D1: "Establish the initial team" |
|
2.4.2 |
Process step D2: "Describe the problem" |
|
2.4.3 |
Process step D3: "Agree & initiate the immediate containment action" |
|
2.4.4 |
Process step D4: "Define root causes" |
|
2.4.5 |
Process step: "Verify the complaint" |
|
2.4.6 |
Process step D5: "Determine possible corrective actions" |
|
2.4.7 |
Process step D6: "Implement corrective actions" |
|
2.4.8 |
Process step D7: "Determine permanent preventive actions" |
|
2.4.9 |
Process step D8: "Close the 8D method" |
|
2.5 |
Verification/closure |
|
2.5.1 |
Process step: "Verify the findings report" |
|
2.5.2 |
Process step: "Reject the findings report" |
|
2.5.3 |
Process step: "Verify the need for an effectiveness check" |
|
2.5.4 |
Process step: "Provisional acceptance of findings report" |
|
2.5.5 |
Process step: "Verify the effectiveness of the corrective actions" |
|
2.5.6 |
Process step: "Confirm the effectiveness of the corrective actions" |
|
2.5.7 |
Process step: "Refute the effectiveness of the corrective actions" |
|
2.5.8 |
Process step: "Close the complaint" |
|
2.5.9 |
Process step: "Verify cancellation of the complaint" |
|
2.5.10 |
Process step: "Cancel the complaint" |
|
2.6 |
Rejecting a complaint |
|
2.6.1 |
Process step: "Rejecting a complaint" |
|
2.6.2 |
Process step: "Accepting the supplier's rejection" |
|
2.6.3 |
Process step: "Accept the rejection" |
|
2.6.4 |
Process step: "Refusing a rejection" |
|
3 |
QDX |
|
3.1 |
QDX documents |
|
3.2 |
QDX interfaces |
|
3.3 |
QDX requirements |
