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Preface
Following the first edition of the VDA “Field Failure Analysis” publication in 2009 and the audit standard in 2011, both publications were fundamentally revised and consolidated.
The second edition is an update and an optimised version which incorporates the accumulated experience.
In addition, the VDA “Field Failure Analysis” publication also contains the following key aspects:
Greater focus on the entire supply chain
Stronger integration of the planning process into the product development process
Improved analysis of customer complaints and data management
Consideration of multiple failures
Example of NTF guidelines included
Problem analysis with special cases
Expanded problem-solving process
Market monitoring integrated
Audit questionnaire expanded and restructured
